The City of Cheney provides a complete set of utility services including Water, Sewer, Gas, and Trash.
Click on the icons below or on the Utility tab on the left to access pages for each of these areas for important rate information, phone numbers, and forms.

Frequently Asked Questions     

How do I sign up for utility service?

In order to establish service, you will need to fill out a utility contract, a gas awareness form, and we will need copy of a current driver’s license. These forms can be found on our website. You may drop them off during office hours at City Hall or in our drop box after hours at 131 N Main, mail them to PO Box I, email them to agassmann@cheneyks.org or fax them to 316-542-0185.               

 

How much does it cost to start utility service?

Fees for signing up for utility service are as follows:

Water connection: $25

Gas connection: $25

First months Trash: $16

 

Am I required to pay a deposit?

A deposit is required unless meeting the criteria for the deposit to be waived. The deposit fees are $100 for water and $200 for gas. If you have both water and gas it would be a total of $300. This deposit can be waived if you can provide a letter of credit from any current utility company showing service in your name for the most recent 12 months and there are no more than 3 late fees. The letter of credit can be faxed to: 316-542-0185 or emailed to: agassmann@cheneyks.org. Read our Deposit Policy.

 

When do I get my deposit back?

Your deposit is refunded back to your utility account after 12 consecutive on time payments or it will be applied to your final utility bill.

 

What is all included on my bill each month?

Your billing statement will include your monthly water, sewer, gas & trash.  Billing is from the 15th of the month to the 15th of the month. For example: May 1st bill is your usage from March 15th to April 15th.

 

When is payment due on my bill?

You will receive your bill at the first of the month. Payment is due by the 17th. If received after the 17th there is a 10% penalty added to your balance. Payment must then be made by the end of the month. If payment has not been received by the end of the month you will be shut off and be required to pay reconnection fees and a deposit if there is not a deposit currently on file for your account.

 

How do I pay my bill?

You can pay your utility bill through auto-debit from a bank account, by stopping in city hall during office hours, dropping it in our drop box out front, or by paying online on our website. If paying on our website, you will be required to set up an account and will need to know the amount of your last payment and your full account number including all zero’s and dashes.

 

How do I set up my utility bill to be auto-debited from a bank account?

Complete the debit authorization form and return it to City Hall. A voided check must be attached to the form. Customers utilizing auto-debit can also sign-up to have their utility bills sent via e-mail. An e-bill will be sent at the first of the month and the payment amount will be auto-debited on the 15th of the month. If the 15th falls on a Saturday or Sunday, the amount will be debited on the following Monday.

 

Are there any programs that can help if I am unable to pay my bill?

Citizens falling within Income Eligibility guidelines are encouraged to apply for LIEAP assistance, which will help with the gas portion of their City bill. Online applications are available at http://www.dcf.ks.gov/services/ees/pages/energy/energyassistance.aspx. If you have been a resident of Cheney for at least 6 months you may contact the Cheney Emergency Fund or stop by City Hall for an application. You may also try United Way, Project Deserve with the American Red Cross. For more information on any of these please contact City Hall @316-542-3622

 

Why am I being charged if I am not using any water or gas?

There is a minimum monthly charge for having the service active.

 

What do I do if I am moving?

Contact City Hall at 316-542-3622 and provide us with the date you would like the utilities read out of your name and a forwarding address for your final bill to be sent.

 

When does trash service pick up?

Trash service picks up every Monday. Recycle is every other Monday. Please follow our Facebook page to see updates and reminders regarding trash service. Recycling dates are posted to our Community Calendar. Please put out carts on Sunday night as the trash company starts early Monday morning.

 

I have a large item that I need to dispose of such as a couch, what do I do?

In order to dispose of large items such as furniture or mattresses you will need to contact City Hall during business hours and let them know. The cost will depend on the item. Most items are $15 per item with some exceptions. Mattresses or Box Springs are $30 each piece. Carpet is based on square footage.

 

My trash cart is broken or smells bad, what do I do?

If your trash cart is broken please call city hall for a replacement. A replacement cart will not be issued if your cart smells. You can resolve this issue by washing out your trash cart smells you may wash it when it’s empty.

       
For additional questions related to city utilities, to arrange or discontinue service, or for billing call (316) 540-3622 or (316) 542-3622, or come to City Hall, 131 N. Main Street.


Gas Leak? Call 542-3815 immediately 24 hours a day!


Water Leak?  Call 542-3815